GALA Genius Tailored Queuing

Achieve consistency and increased engagement at all key touch points.

CFE for Retail, Financial, HealthCare, Government and others Environments
Learn about the ultimate customer experience

IT Solutions

Complete technology solutions that maximize your efficiency and security.

Focus on your business, not on a security threat.
Learn about our complete security solution

Telecommunications

Our MatSing Multi-Beam antennas utilize RF Lens Technology to provide the highest performance, highest capacity, multi-beam antennas.

Highest field proven performance
Learn about the Lens antenna advantages

Medical Solutions

Best in class PM/EHR solution powered by the latest technology and trends.

Document and Image Manager
Learn how our solution can save you time.

Your customers’ time is limited.
Make every minute count—before they arrive to the time they receive service.

Pre-Arrival

Our appointment system is available via a mobile app, a website, or a toll-free number. We can also integrate with any external Appointment System.

Your customers can make appointments and be served at the corresponding location. Public offices, universities, hospitals, restaurants and stores… GALA GENIUS provides a universal system for all the daily trips.

Your customers can choose the service they need and discover in real-time how many people are ahead of them. The app sends alerts about the status of the line.

Arrival

Customers receive a video welcome and select services to match their needs.

GALA Genius provides customer service points, reception solutions, and floorwalker modules. We also offer ticket printers, SMS, and mini printer solutions. You can also display advertisements on digital signage and tickets.

These solutions provide your customers with the information they need to select the right service. They come prepared for the visit with the necessary documents, general information, and promotional items. Additionally, you will knows your customer’s needs, all while maintaining the customer’s privacy and confidentiality. GALA Genuis will reduce average waiting time and provide you with statistics about customers’ service requests.

Queuing & Waiting

Customers receive real-time information and personalized alerts

GALA Genius informs customers and guides to the correct place. We provide digital media solutions—queuing information mixed with entertainment and targeted messages to match customers’ needs. GALA Genius also provides advertising opportunites on signage and tickets. Features includes digital signage, barriers with sensors, pre-recorded audio messages, and comfortable seating.

Digital Signage

In today’s competitive marketplace, delivering valuable customer experiences is everything.

And when making the kind of relevant customer connections that drive action on the sales floor, timing is everything. That’s why digital signage has evolved into such a powerful consumer touchpoint. From digital posters and interactive kiosks, to intelligent vending machines and point-of-sale devices, retailers can deliver more targeted, engaging brand experiences and capture critical sales opportunities when and where they matter most.

Ask us today how digital signage can grow your business!

Serving

Staff is prepared based by knowing the need and service history of the customer

GALA Genius makes customer history information available for the staff allowing them to identify the customer by name and provide personalized service. This assure the customer is oriented correctly and increases customer satisfaction.

GALA Genius also has a web tailored virtual workstation designed to show customer identification, customer waiting, customer served, my transaction time with a customer and other performance queues. Alarm set, notes and more!

Post-serving

Customer provides feedback on service experience

GALA Genius provides feedback units to provide suggestions and surveys to obtain qualitative data on customers perception. Touch-screen, multi-use kiosks are used for personalized surveys.

Our feedback system comes in three levels, one question survey at the end of each transaction, multi-question survey at a kiosk inside the branch or mobile phone multi-service, all linked to the customer’s identification number.

Managing

Manage staff and customers based on alerts and alarms and make improvements based on Management Information

GALA Genius provides alerts and alarms via email, on-screen pop-ups, displays, monitors or text messages. All data is captured in a reporting tool and online dashboard application so you can analyze customer experience.

GALA Genius also provides information via reports and a tailored dashboard, with geolocation map and level of performance.


Get Started

+1 (678) 974-2807

3630 Peachtree RD NE
Atlanta, GA 30326 USA

ATLANTA

3630 Peachtree RD NE
Atlanta, GA 30326 USA
+1 (678) 974-2807

ITALY

Via Tibullo 10, 00193
ROMA – RM, Italia
Phone: +39 06 6813 6399
Mob: +39 334 592 6048

COLOMBIA

Calle 93 No. 11A-28 Oficina 601
Bogota – Colombia
Codigo Postal 11001
+57 320 230 3972

COSTA RICA

Avenida Escazu, Torre Lexus, cuarto piso, Oficina 209
San Jose, CP 10201, Costa Rica
PBX: +506 4036 2800
D: +506 4036 2850

MÉXICO

Av. Coyoacán No. 1622
Edificio 4, Piso 1, Oficina 401 – B
Col. Del Valle, CP 03100
Delegación Benito Juárez, México, D.F.
+52 55 5615 7701

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