Queue Management Products & Solutions to Improve Customer Journey Experience

QLOGIK provides a state-of-the-art queue management system that maps the customer journey and enhances their overall experience.

Our Queuing Solutions

A customer-centric culture can add value to a company by enabling it to differentiate itself from competitors who do not offer the same experience

New

Introducing the smartest way for advanced & AI-assisted requirements to manage customer flow

Tailored digital queuing solutions on cloud or premises.

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Flexible Modules & Features

An integrated and robust queue management product and solutions to improve customer experience.

Q-Appointment (VIDEO)

Q-APPOINTMENT helps structure essential services and immediate attention, without waiting. Works hand in hand with your queue management system and could be linked to any videoconference application.

E-Ticket (VIDEO)

E-TICKET, efficient and fast service without waiting. Geolocate and generate your virtual ticket or via QR code, and business and customers will notice the difference.

Q-Reception

Gather information, personalize attention, and keep track of customers.

Q-Recording

Record customer and employee service to review performance.

Q-Survey

Manage all your customer feedback in one place.

Q-MESSAGE (SMS & WhatsApp)

Customers receive virtual queuing notifications directly on their mobile devices.

Digital Signage

Create different layouts to display a combination of elements tailored to your needs.

Q-Aivo

AI multi-service module that allows users to communicate through different modules.

Q-Assistant

Receive information using its AI module by asking simple questions with immediate results.

Q-Customer

Allows your company to increase cross-selling with a direct connection to its CRM system.

E-Ticket Solutions

ETicket

The virtual ticket option allows customers to take a turn by reading a QR code in their cell phone, and receive the call notifications on the same device. The QR image can be shown on the Kiosk, a TV screen, or as a printed image before entering the facilities, allowing customers to take a turn without entering and without touching any surface.

Online Appointments

Q-Appointment Solution

The Q-APPOINTMENT solution is one of our online appointment scheduling applications designed to work with our GALA solutions or in conjunction with your existing queue management system or as a standalone tool. With Q-Appointment, your customers can now conveniently schedule, edit, cancel, and manage their appointments online, including virtual video conferencing via Meet, Zoom, Teams, or other audiovisual module.

Digital Signage

Digital Signage Solutions

Digital signage has evolved into such a powerful consumer touchpoint. From digital posters and interactive kiosks, to intelligent vending machines and point-of-sale devices, retailers can deliver more targeted, engaging brand experiences and capture critical sales opportunities when and where they matter most.

Q-Recording

Do you need to monitor and improve the quality of the service you provide to your customers? Do you also want to evaluate the skills of your agents in front of your customers?

For this, we created the Q-RECORDING option. This is the perfect tool that through a pre-authorized recording with your end customers while providing on-site service, helps you to analyze and guarantee the required quality, allows you to better train agents, maintain transparency and validate the follow-up of your protocologists to your customers, storing valuable conversations for continuous improvement.

Q-Reception

On many occasions it is desirable for customer service personnel to be prepared before serving a customer. Some customers may need to receive information or have their documentation checked before a ticket is issued and they are served, or you simply need a way to serve customers without issuing a ticket. Now with Q-RECEPTION you can do this and much more.

Customer Feedback

Q-Survey

Finally, you can manage all your customer feedback in one place. Customer responses are continuously delivered through multiple channels to multiple employees at multiple locations. Manage multiple experiences on our single platform and receive a unified view that makes delivering insights to the right people seamless.

Mobile Notifications On Arrival

Q-MESSAGE (SMS & WHATSAPP)

Customers will receive notifications of how soon they will be called, directly to their mobile device to keep them alert while they enjoy a coffee or shopping nearby. This works very well integrated with ETICKET.