The ultimate digital queuing system tailored to your needs in customer flow.
Your customers’ time is limited.
Make every minute count.
Pre-Arrival
Our Q-MOBILITY ADV APP & Q-APPOINTMENT systems are available via web or app.
We also integrate with external applications such as appointment and others.
Your customers can make appointments and be served at the corresponding location. Public offices, universities, hospitals, restaurants and stores. GALA Genius, our digital queuing system, provides a universal solution for all the daily tasks.
Your customers can choose the service they need and discover in real-time how many people are ahead of them. The app sends alerts about the status of the line.
Arrival
Self-service followed by meet and greet.
The customer chooses services matching his needs – gets identified and exposed to instructions, information, and ads. Information is sent to the digital queuing system.
A floorwalker greets the customer and identifies their needs, and the information is sent to the system. It also includes capabilities such as scheduling appointments in advance through the website or app, using self-service kiosks upon arrival, providing customers with real-time queue updates and notifications, and equipping staff with personalized service tools.
Take the most advantage of GALA Genius, our ultimate digital queuing system.
Queuing & Waiting
Customers receive a real-time information and personalized notification.
GALA Genius keeps customers informed to orient and guide them to the right place. QLOGIK provides users with constant and accurate information, through tailored features such as SMS/WhatsApp notifications, printed tickets with advertising, and estimated waiting time, and Digital Signage with entertaining videos, showing called customers and announcing by voice the name or number called for better attention.
Now, with our digital queuing system, waiting is going to be a pleasure, not a blind wait.
Digital Signage
Visual and digital media are undoubtedly the most effective advertising media in an agency and, when well-placed with appropriate content, helps keep customers informed.
With GALA Genius Digital Signage, in addition to displaying the called ticket number and announcing the call to your customers from the digital queuing system, it is an ideal way to show product promotions, services, events, sales, and allow cross-selling of products.
Our Advanced Digital Signage option allows you to create different layouts to display a combination of elements tailored to your needs, such as service being called, promotional videos and images, widgets to display time, date, weather, stock market, exchange rates, etc., YouTube videos, live streams and playlists, scrollable messages, information about the wait time and even allows you to integrate your custom information. Digital Signage ADV can be configured to broadcast to all your agencies instantly and allows you to select which content goes to which agency at what time—and everything can be managed from any web browser.
Advanced digital signage can enhance your business by effectively engaging customers, delivering targeted messages, and increasing brand awareness in an impactful way.
Serving
Staff is prepared by knowing the needs and service history of the customer
GALA Genius makes customer history information available for the staff, allowing them to identify the customer by name and provide personalized service. This ensures the customer is oriented correctly and increases customer satisfaction.
GALA Genius also features a customizable web workstation designed to display customer identification, the number of people waiting and served, transaction time, and other useful information that our digital queuing system offers. You can set alarms, notes, and more!
Post-Serving
Customer provides feedback on service experience
GALA Genius provides feedback units to provide suggestions and surveys to obtain qualitative data on customers perception. Touch-screen, multi-use kiosks are used for personalized surveys.
Our feedback system comes in three levels, one question survey at the end of each transaction, multi-question survey at a kiosk inside the branch or mobile phone multi-service, all linked to the customer’s identification number.
Managing
Manage staff and customers based on alerts and alarms and improve the service
GALA Genius provides alerts and alarms via email, on-screen pop-ups, displays, monitors, or text messages. All data is captured in a reporting tool and online dashboard application with a geolocation map and level of performance, so you can analyze customer experience.