GALA Maverick: Future-Ready Customer Flow Management
GALA Maverick is QLOGIK’s most advanced queuing and customer flow management solution, designed to empower organizations with real-time insights, intelligent automation, and seamless customer interactions. Built on a modern, container-based architecture, Maverick delivers scalable performance, enhanced security, and full web accessibility. It streamlines operations, improves efficiency, and features powerful tools like dynamic dashboards, interactive reporting, and customizable interfaces — all to reduce wait times and elevate the customer experience.
Key Benefits
Flexible, intelligent, and future-ready
Improves operational efficiency
Empowers
your staff
Enhances the customer experience
Built on microservices architecture using containers
100% web-based — no software / plugins to install
Integrated AI and accessibility-first design
Scalable, resilient, secure
Dashboard & Reporting
01
Major feature differentiator:
“Dynamic, widget-based dashboard”.
02
Real-time data and controls for customer flow management.
03
30+ pre-built reports, automatic scheduling.
04
Interactive reporting with drill-downs, filters, column toggles.
reduce
wait times
Powerful Editors
Kiosk Design Editor
Queue Ticket Editor
Digital Signage Editor
Communication & Customization
Real-time chat module
User preferences system
Powerful API for integrations
GALA Maverick Also Covers All Optional Modules Offered by GALA Genius and More.
GALA Maverick is a tailored customer flow management solution for flexibility and seamless integration, especially for customers using third-party software or external applications.
Additional Optional Modules
Q-AIVO
Your all-in-one omnichannel conversational assistant.
Connect effortlessly with your customers through intelligent automation. Q-AIVO combines the power of conversational AI with live support—via chat or video—to provide seamless, human-centered experiences across multiple channels, including WhatsApp, Meta, and more.
Integrate it with your CRM to analyze customer behavior, personalize interactions, and create new cross-selling opportunities.
Empower your organization to deliver smarter, faster, and more personal service in customer flow management—anytime, anywhere.
Q-APPOINTMENT
Smarter scheduling for a smoother customer journey.
Q-APPOINTMENT is a next-generation appointment management module that helps organizations streamline processes, improve productivity, and enhance the customer experience.
Easily create calendars, define your availability, and automate notifications for clients and staff alike, or integrate your actual appointment system.
Reduce waiting times, eliminate scheduling errors, and give your customers the organized, efficient service they deserve.
E-TICKET
Virtual queuing made simple.
E-TICKET is a flexible, web-mobile solution that lets users book a service remotely before arriving on-site. Customers can select the nearest location, choose their service, and secure a digital ticket right from their phone—no printing required.
With real-time updates, geolocation, and estimated waiting times, E-TICKET helps reduce in-person congestion and improve flow management.
Offer convenience, save time, and transform waiting into a seamless experience.
AI-Ticket
Smart, connected, and fully automated.
AI-TICKET combines the intelligence of Q-AIVO, E-TICKET, and Q-APPOINTMENT to create a complete customer flow management solution. Whether chatting with an AI assistant, booking an appointment, or getting a virtual ticket for instant service, your customers enjoy a unified and efficient experience.
Gain full control of the customer journey—from the first interaction to the moment they are served.
Q-Message
Stay connected, every step of the way.
Q-MESSAGE keeps your customers informed with real-time updates—welcome messages, alerts, queue status, and notifications when it’s almost their turn.
When combined with E-TICKET or AI-TICKET, it delivers an integrated, convenient experience that keeps clients engaged and relaxed while they wait.
Inform. Engage. Delight—right from their mobile device.
Q-Assistant
Instant answers powered by AI.
Q-ASSISTANT integrates the power of GALA Maverick with an AI-driven assistant that retrieves system data instantly—no need to generate reports or wait for analytics.
Ask simple questions and get immediate insights.
Turn data into decisions with the speed and simplicity of conversation.
Q-Customer
Personalization that drives results.
Q-CUSTOMER connects directly with your CRM to recognize clients, access key information, and guide them toward products and services they truly need.
With smart targeting and integration with Q-MESSAGE, you can personalize offers, send relevant communications, and strengthen customer relationships.
Build loyalty, boost engagement, and unlock new opportunities for growth.
Q-Mobile-API
Mobile customer flow management at your fingertips.
Q-MOBILE-API seamlessly integrates your current mobile app with the GALA Maverick platform, giving you even more control over E-TICKET.
You can provide the same functionality from your application, including customer identification and keeping all in one place.
Stay connected and in control, wherever you are.
Q-Recording
Quality assurance made effortless.
Q-RECORDING allows you to record and review authorized customer interactions to ensure consistent, high-quality service.
Use it to assess agent performance, verify compliance, and train your team based on real conversations.
Maintain transparency, improve service quality, and continuously enhance your customer experience.
Q-Survey
Listen. Learn. Improve.
Q-SURVEY captures customer feedback in real time through digital surveys sent by SMS, email, or QR codes. Gather insights after each interaction or through on-site kiosks, and centralize all responses in one analytics platform.
Turn every experience into an opportunity for the improvement and innovation of customer flow management.