Where Innovation Meets Experience

Global Excellence in Queuing Solutions

why qlogik?

At QLOGIK, our management and expert development team is committed to remaining at the leading edge of technological advancements and industry trends, guaranteeing that we deliver a superior, secure, and more adaptable queuing solutions.

Our steadfast dedication is to create products that effortlessly merge our vast experience in functionality with the ever-evolving daily requirements of our clients. The primary strength of QLOGIK resides in its extensive experience in the international market, coupled with state-of-the-art technology and innovation, which propel the development of outstanding customer service and IT solutions on a worldwide scale.

QLOGIK solutions go beyond queue management—they optimize your customer service center operations by providing real-time, online insights from daily data collected, enabling continuous improvement and enhancing the overall customer experience.

01

Customer-Centric Approach

QLOGIK solutions are crafted to provide an exceptional service experience, ensuring that the customer is central to every interaction.

02

Full Visibility into Your Organization

Full real-time visibility into your organization

Monitor waiting times, service levels, and performance with customizable dashboards and automated reports—giving you instant insights to optimize operations and elevate the customer experience.

03

Smart Branch Geo-Location

QLOGIK system enables customers to select the branch nearest to their location, showcasing the average wait time at each branch. This empowers them to choose the branch with less traffic, thereby optimizing their time.

04

Self-Service Queue Management

Multi-Channel Self-Service Queue Management

QLOGIK solutions provide an interesting methodology for measuring a customer's entire process. Customers can interact via ChatBot, manage appointments, and take a mobile ticket, providing them with convenient options for planning their visit.

05

Personalized Service

Personalized Service & Seamless Integration with Third-Party Application

Our solutions can be integrated to identify and recognize frequent customers and adjust the service flow to prioritize their needs, thereby enhancing loyalty and satisfaction.

06

Real-Time Notifications

QLOGIK solutions enable customers to stay in constant communication, notifying them of their position in the queue and estimated wait time, and even receiving promotions and cross-sales based on their profile, giving them space to perform other activities and manage their time effectively without losing their place in line.

07

Modular and Scalable Architecture

QLOGIK scalable solutions that migrate easily between environments. Our platform allows clients to gradually integrate additional applications tailored to your unique service model.

08

User-friendly solutions, Fast Adoption by Staff

Our interface is user-friendly, visual, and employs straightforward language, making it easy to navigate without the need for extensive training.

09

Accelerated Learning Curve for Technical Teams

QLOGIK Solutions are very easy to configure and stable, once the service parameters and attention levels are established; the system is straightforward to configure and manage by technical personnel.

10

Flexible Commercial and Operational Models

QLOGIK provides a range of acquisition options: purchase, rental, leasing or SaaS. Furthermore, we adapt our solutions to centralized or standalone implementation models, easy to upgrade between them.